Refund Policy

At asktodo.ai we strive to provide exceptional AI-powered productivity tools. This refund policy explains the limited circumstances under which refunds may be granted and the process for requesting them.

Important: Every account gets a free monthly credit allowance to fully evaluate the service before paying. Because of that, and because of the immediate, irrevocable delivery of digital services, all sales are final except for the exceptional cases below.

2.1 Refund Eligibility

Due to the digital nature of our AI services and immediate access to tools and content generation, all sales are final. Refunds are only considered in exceptional circumstances:

• Technical Issues: Prolonged service outages or technical problems preventing service use
• Billing Errors: Incorrect charges or duplicate transactions
• Account Issues: Unauthorized access or fraudulent activity
• Service Limitations: Significant undisclosed limitations that prevent normal service use

2.2 Subscription Cancellation vs. Refund

2.3 Subscription Renewals

Subscription renewals are not eligible for refunds. If you wish to cancel, please do so before your renewal date to avoid being charged for the next billing period.

3.1 Credit Pack Policy

Additional credit packs purchased by paid subscribers are non-refundable because:

• Credits are immediately added to your account upon purchase
• Credits can be used instantly for AI tool generation
• Digital credits have no physical return mechanism

3.2 Exceptional Circumstances

Credit pack refunds may be considered in exceptional circumstances:

• Technical Error: System error resulted in incorrect credit deduction
• Duplicate Purchase: Accidental duplicate purchase within 24 hours
• Payment Error: Unauthorized or fraudulent transaction
• Service Failure: Significant service outage preventing credit usage

4.1 Eligible for Refund

• Technical Issues: Persistent technical problems preventing service use
• Service Outage: Extended service unavailability (>24 hours)
• Billing Errors: Incorrect charges or duplicate billing
• Unauthorized Charges: Fraudulent or unauthorized transactions
• Account Termination: We terminate your account due to our error

4.2 Not Eligible for Refund

• Change of Mind: Simply no longer wanting the service
• Unused Credits: Credits that expire due to non-usage
• Policy Violations: Account suspended/terminated for violations
• Excessive Usage: Used more than 25% of credits (for new subscriptions)
• Free Plan: Free plan users (no payment made)
• Promotional Offers: Special pricing or promotional subscriptions
• Third-Party Issues: Problems with Razorpay or its underlying payment methods (cards, UPI, net-banking, PayPal) that are not caused by us

5.1 Refund Request Process

To request a refund, please follow these steps:

1. Contact Support: Email hi@asktodo.ai with your refund request
2. Provide Information: Include your account email, transaction ID, and reason for refund
3. Wait for Review: We'll review your request within 2-3 business days
4. Receive Decision: You'll receive an email with our decision and next steps
5. Processing: If approved, refunds are processed within 5-7 business days

5.2 Required Information

Please include the following in your refund request:

• Account email address
• Razorpay transaction / order ID from your receipt
• Date of purchase
• Detailed reason for refund request
• Screenshots of any technical issues (if applicable)

5.3 Response Timeline

6.1 Refund Method

Refunds will be processed using the same payment method used for the original purchase:

• Digital Payments: Refunded to your original payment account
• Credit/Debit Cards: Refunded to the original payment method

6.2 Processing Time

• Digital Wallets: Immediate to 24 hours
• Credit Cards: 3-5 business days
• Debit Cards: 5-7 business days
• Bank Accounts: 3-5 business days

6.3 Partial Refunds

In some cases, we may offer partial refunds:

• Prorated Refunds: Based on unused portion of subscription
• Credit Adjustments: Account credit instead of cash refund
• Service Credits: Extended service period as compensation

7.1 Chargebacks and Disputes

If you initiate a chargeback or payment dispute:

• Your account will be immediately suspended
• Please contact us first to resolve issues amicably
• Chargebacks may result in account termination
• Additional fees may apply for chargeback processing

7.2 Account Termination

If we terminate your account:

• For Cause: No refund for policy violations
• Our Error: Full refund of unused portion
• Service Discontinuation: Prorated refund offered

7.3 Force Majeure

In cases of force majeure (natural disasters, government actions, etc.) that prevent service delivery, we may offer:

• Service extensions
• Account credits
• Prorated refunds (at our discretion)

8.1 EU Consumer Rights

EU consumers have additional rights under EU consumer-protection law (Consumer Rights Directive 2011/83/EU):

• 14-Day Withdrawal Right: Right to withdraw from a digital-content contract within 14 days of conclusion.
• Express Waiver (Article 16(m)): Because you receive a generous monthly free credit allowance to fully evaluate the service before upgrading, by upgrading to a paid plan you expressly acknowledge that the digital service is being delivered immediately and you expressly consent to the loss of the 14-day cooling-off right to the extent permitted by Article 16(m) of the Directive.
• Conformity Rights: Right to a service that conforms to its description and to remedies (price reduction, contract termination) if it does not.

8.2 UK Consumer Rights

UK consumers have rights under the Consumer Rights Act 2015:

• Right to reject faulty digital content
• Right to repair or replacement
• Right to price reduction or refund

8.3 India

asktodo.ai is operated from Karnataka, India. Consumer disputes are addressed under Indian consumer-protection law including the Consumer Protection Act, 2019, and the Digital Personal Data Protection Act, 2023, where applicable.

8.4 Other Jurisdictions

Consumer rights vary by jurisdiction. This policy does not limit any statutory rights you may have under applicable consumer-protection laws.

We may update this Refund Policy from time to time. Changes will be:

• Posted on our website with updated date
• Communicated via email for material changes
• Applied to purchases made after the effective date

Existing purchases remain subject to the policy in effect at the time of purchase.

For refund requests or questions about this policy, please contact us: